Mon, Oct 15, 2018 - 12:00 PM to 1:00 PM
Customer Forum & Clinical Summit: Registration and Lunch 
Location: Pacific Grand Ballroom Foyer
Mon, Oct 15, 2018 - 1:00 PM to 4:00 PM
Clinical Summit (Clinical Leaders only)
Emcee: Erin Jospe, MD, Chief Medical Officer, Kyruus
Speaker: Gary Gottlieb, MD, MBA, Chief Executive Officer, Partners in Health
Speaker: Rushika Fernandopulle, MD, CEO, Iora Health
Speaker: Darshak Sanghavi, MD, Chief Medical Officer, OptumLabs
Speaker: Nancy Gagliano, MD, MBA, Chief Medical Officer, Culbert Healthcare Solutions
Speaker: Heidi Gambino, MPA, MHSA, Senior Director, Health Solutions, FTI Consulting
Speaker: Chi-Cheng Huang, MD, Executive Medical Director of General Medicine and Hospital Medicine, Wake Forest Baptist Health System
Speaker: John Denninger, MD, PhD, Director of Research, Benson-Henry Institute for Mind Body Medicine, MGH
Speaker: Justin T. Collier, MD, CPE, CPPS, CPHIMS, FAAPMR, U.S. East Chief Medical Innovation Officer, World Wide Technology
Location: Pacific Grand Ballroom F
Mon, Oct 15, 2018 - 1:00 PM to 5:00 PM
Customer Forum (Customers only)
Speaker: Pamela Ravare, Director of Referral Management, Houston Methodist
Speaker: Chris Gervais, SVP, Product Development, Kyruus
Speaker: Jen Melby, Director of Experience, Piedmont Healthcare
Speaker: Kelli Kasseck, MHA, MPH, Director of Access & Engagement, University of South Florida Health
Speaker: Pamela Clark, Associate Director, Ambulatory Access, University of Alabama at Birmingham
Location: Pacific Grand Ballroom E
Mon, Oct 15, 2018 - 6:30 PM to 9:30 PM
Welcome Reception
Location: Gather Restaurant, 75 Northern Ave, Boston, MA
Tue, Oct 16, 2018 - 7:00 AM to 8:00 AM
Registration & Breakfast
Location: Pacific Grand Ballroom Foyer
Tue, Oct 16, 2018 - 8:00 AM to 8:15 AM
Welcome & Opening Remarks
Emcee: Erin Jospe, MD, Chief Medical Officer, Kyruus
Speaker: Graham Gardner, MD, MBA, CEO & Co-Founder, Kyruus
Location: Pacific Grand Ballroom E - H
Tue, Oct 16, 2018 - 8:15 AM to 9:15 AM
Opening Keynote: Turning Disruption OFF and Turning Innovation ON
Speaker: Terry Jones, Founder Travelocity.com, Founding Chairman, Kayak.com, Chairman Wayblazer.ai
Location: Pacific Grand Ballroom E - H
Tue, Oct 16, 2018 - 9:15 AM to 9:30 AM
Networking Break
Location: Pacific Grand Ballroom Foyer
Tue, Oct 16, 2018 - 9:30 AM to 10:30 AM
Driving a Consistent Brand & Patient Experience Across Your Enterprise
Moderator: Robert Reiss, Host and CEO, The CEO Forum
Speaker: Robert Garrett, FACHE, Co-CEO, Hackensack Meridian University Health Network
Speaker: Howard Kern, President & CEO, Sentara Healthcare
Speaker: Sandra Fenwick, President & CEO, Boston Children's Hospital
Speaker: Warner Thomas, President & CEO, Ochsner Health System
Location: Pacific Grand Ballroom E - H
Tue, Oct 16, 2018 - 10:30 AM to 10:45 AM
Networking Break
Location: Pacific Grand Ballroom Foyer
Tue, Oct 16, 2018 - 10:45 AM to 11:45 AM
Top 2018 Industry Trends Shaping Health System Strategies
Speaker: Bob Kocher, MD, Partner, Venrock
Location: Pacific Grand Ballroom E - H
Tue, Oct 16, 2018 - 11:45 AM to 1:00 PM
Lunch
Location: Pacific Grand Ballroom Foyer
Tue, Oct 16, 2018 - 11:45 AM to 1:00 PM
Solution Showcase
Location: Caspian
Tue, Oct 16, 2018 - 1:00 PM to 2:00 PM
Championing Access as a Long-Term Value Driver
Moderator: Scott Andrews, SVP, Delivery, Kyruus
Speaker: David Read, MBA, MPH, Vice President of Medical Oncology, Dana-Farber Cancer Institute
Speaker: Dave Kriesand, VP, Customer Experience Center, Banner Health
Speaker: Ellen Smith, MPA, FACHE, Healthcare Consultant, Western Connecticut Health Network
Speaker: Barry Dennis, MBA, Chief Operating Officer, Access Health, L.L.C. - Mercy Health
Breakout Track: Positioning Access as a Strategic Imperative
Location: Atlantic 3
Tue, Oct 16, 2018 - 1:00 PM to 2:00 PM
Opportunities for Health Systems in Venture Capital
Speaker: Aaron Martin, EVP & Chief Digital Officer, Providence St. Joseph Health
Speaker: John Brownstein, Ph.D, Chief Innovation Officer, Boston Children's Hospital
Speaker: Steve Kraus, Partner, Bessemer Venture Partners
Speaker: Trevor Price, Founder & CEO, Oxeon Partners
Breakout Track: Exploring New Frontiers of Patient Access
Location: Atlantic 2
Tue, Oct 16, 2018 - 1:00 PM to 2:00 PM
Physician Engagement in Digital Initiatives
Moderator: Erin Jospe, MD, Chief Medical Officer, Kyruus
Speaker: Ann Mooney, MBA, Improvement and Optimization Consultant, Medicine Institute at Geisinger
Speaker: Chris Boyer, Director of Digital Strategy & Analytics, Fairview Health/University of Minnesota Health
Speaker: Christen Castellano, Vice President of Business Development, Banner Health
Breakout Track: Driving Your Health System's Digital Transformation
Location: Atlantic 1
Tue, Oct 16, 2018 - 2:00 PM to 2:30 PM
Networking Break
Location: Atlantic Ballroom Foyer
Tue, Oct 16, 2018 - 2:00 PM to 2:30 PM
Solution Showcase
Location: Caspian
Tue, Oct 16, 2018 - 2:30 PM to 3:30 PM
Access Beyond Hospital Walls: Alternative Sites of Care
Speaker: Sarah Sossong, Principal, Flare Capital Partners
Speaker: Julie O'Toole-Black, Vice President, Access & Operations, Community Health Network
Speaker: Karen Appelbaum, Director, Patient & Provider Engagement Center Strategy & Ops, Providence St. Joseph Health
Moderator: Chris Gervais, SVP, Product Development, Kyruus
Breakout Track: Exploring New Frontiers of Patient Access
Location: Atlantic 2
Tue, Oct 16, 2018 - 2:30 PM to 3:30 PM
Allies in Access: How to Elevate Your Access Center's Profile with Providers
Moderator: Scott Andrews, SVP, Delivery, Kyruus
Speaker: Cheryl Dalton-Norman, MBA, President of Access Health, L.L.C., Mercy Health
Speaker: Lisa Griffin, MBA, CCCM, VP, Patient Access Services, Vanderbilt University Medical Center
Speaker: Molly Suwinski, MBA-HCA, MSW, LSW, Chief Access Officer, University of South Florida Health
Breakout Track: Positioning Access as a Strategic Imperative
Location: Atlantic 3
Tue, Oct 16, 2018 - 2:30 PM to 3:30 PM
Getting Buy-In For Digital Innovation at Your Health System
Speaker: Sue Schade, Principal, StarBridge Advisors
Speaker: James Terwilliger, VP, Clinical Services, Montefiore
Speaker: Don Stanziano, MHA, APR, Chief Marketing Officer, Geisinger
Moderator: Judy Murphy, RN, FACMI, FHIMSS, FAAN, Chief Nursing Officer, IBM
Speaker: Matt Roman, Chief Digital Strategy Officer, Duke University Health System
Breakout Track: Driving Your Health System's Digital Transformation
Location: Atlantic 1
Tue, Oct 16, 2018 - 3:30 PM to 4:00 PM
Networking Break
Location: Atlantic Ballroom Foyer
Tue, Oct 16, 2018 - 3:30 PM to 4:00 PM
Solution Showcase
Location: Caspian
Tue, Oct 16, 2018 - 4:00 PM to 5:00 PM
Artificial Intelligence, Chatbots & Other Emerging Technologies in Healthcare
Speaker: Aaron Martin, EVP & Chief Digital Officer, Providence St. Joseph Health
Speaker: James Golden, PhD, CEO, WorldQuant Prediction Technologies, LLC
Moderator: Kristin Yakimow, Vice President Strategy & Innovation, Healthcare Division, Nuance Communications
Speaker: Robert Budman, MD, Chief Medical Information Officer, Piedmont Healthcare
Breakout Track: Exploring New Frontiers of Patient Access
Location: Atlantic 2
Tue, Oct 16, 2018 - 4:00 PM to 5:00 PM
Radical Simplicity: Provider Data Management and The HSS Brand Experience
Speaker: John Englehart, SVP, Communications & Chief Marketing Officer, Hospital for Special Surgery
Breakout Track: Positioning Access as a Strategic Imperative
Location: Atlantic 3
Tue, Oct 16, 2018 - 4:00 PM to 5:00 PM
Seamless Transitions to Link the Patient Experience Throughout the Continuum of Care
Speaker: Alex Morehouse, Chief Marketing Officer, Banner Health
Breakout Track: Driving Your Health System's Digital Transformation
Location: Atlantic 1
Tue, Oct 16, 2018 - 7:00 PM to 9:00 PM
Networking Event
Location: Isabella Stewart Gardner Museum, 25 Evans Way, Boston, MA
Wed, Oct 17, 2018 - 7:00 AM to 8:00 AM
Registration & Breakfast
Location: Pacific Grand Ballroom Foyer
Wed, Oct 17, 2018 - 8:00 AM to 9:00 AM
Closing Keynote: More Is More When It Comes To The Patient Experience
Speaker: Blake Morgan, Customer Experience Futurist, Author of "More Is More"
Location: Pacific Grand Ballroom E - H
Wed, Oct 17, 2018 - 9:00 AM to 10:00 AM
Making Systemness a Reality: Real-World Examples
Speaker: Stanley M. Lewis, MD, Chief System Development and Strategy Officer, Beth Israel Deaconess Medical Center
Speaker: Jeffrey Johnson, VP, Digital Business, Banner Health
Speaker: Katie Logan, VP, Experience, Piedmont Healthcare
Moderator: Bijan Salehizadeh, MD, Managing Partner, NaviMed Capital
Location: Pacific Grand Ballroom E - H
Wed, Oct 17, 2018 - 10:00 AM to 10:30 AM
Blake Morgan (Author of More is More) Book Signing
Speaker: Blake Morgan, Customer Experience Futurist, Author of "More Is More"
Location: Pacific Grand Ballroom E - H
Wed, Oct 17, 2018 - 10:00 AM to 10:30 AM
Networking Break
Location: Pacific Grand Ballroom Foyer
Wed, Oct 17, 2018 - 10:30 AM to 11:30 AM
How to Drive Transformation in Healthcare Delivery
Speaker: Edmondo Robinson, MD, MBA, FACP, Chief Transformation Officer, Christiana Care Health System
Location: Pacific Grand Ballroom E - H
Wed, Oct 17, 2018 - 11:30 AM to 12:00 PM
Closing Remarks
Speaker: Graham Gardner, MD, MBA, CEO & Co-Founder, Kyruus
Location: Pacific Grand Ballroom E - H
Wed, Oct 17, 2018 - 12:00 PM to 1:00 PM
Lunch
Location: Pacific Grand Ballroom Foyer